Kitchens dela Lumina, Shipping and Deliveries
Many of our products are delivered free of charge depending on the product range and or the quantity purchased. Our “Best Buy” category range is totally free delivery.
Generally Appliances are shipped free of charge on orders over £250.
Handles and Lighting ship free of charge for orders over £150.00. Sinks and Taps are also delivered free of charge.
DELIVERIES OF PRODUCTS PURCHASED FROM CATEGORIES
COMPONENTS – HANDLES – LIGHTING – TAPS – STORAGE – SINKS
We offer delivery Monday - Sunday (For Saturday and Sunday deliveries Contact Us to arrange a time and day, there will be a surcharge for this service).
We also offer a next day delivery service. Please note we do have a cut off time for next day delivery depending on the item, 12pm is usual for most products. If next day delivery is important please Contact Us to avoid disappointment. “Next Day Delivery” is an option you can choose at the Check-out Page.
Single Ovens / Hobs / Hoods / Splashbacks / Accessories
Your order will be delivered by a 1-man delivery teams. You will be sent an email 1 working day before delivery, confirming dispatch. Unfortunately we cannot provide delivery slots but you will be able to track your delivery if you choose our Tracked method for delivery on the relevant carrier’s website by following the link in the confirmation email.
Orders for certain areas of Scotland and a small number of areas of England (CA, LA, LL and TR) may be subject to a small surcharge and service is 2-3 days unless otherwise stated.
*Delivery is dependent upon location, weather conditions and access restrictions.
Double Ovens / Range Cookers / Laundry / Dishwashers / Cooling / Sinks
Your order will be delivered by our 1 or 2-man delivery teams or for very large products or for orders with large amounts of items we may use a pallet carrier*. For orders received before 4:00pm we endeavour to provide a 1 - 2 working day delivery service however in some cases for larger appliances, deliveries can be 3 - 5 days. Most deliveries are tracked and you will be sent an email 1 working day before delivery, confirming dispatch and tracking number. Deliveries to certain areas including Scotland (including off shore) and Northern Ireland areas may be subject to an additional charge - these will be advised when we call you to arrange delivery.
*If your order is delivered by Pallet Carrier the items will be dropped at the roadside and you will need to make arrangements to move the items in to your premises.
Just One Delivery. For your convenience and to keep the cost low we generally aim to deliver all of your products at once. Our delivery men are fast, professional and friendly. For most smaller products with a total weight of less than 2kg we use the services of The Royal Mail. For products that are not heavier than 20kg we use the services of InterLink Express. Kitchens dela Lumina deliver personally in an area related to 100 miles around our base in Buckinghamshire.
Delivery of Kitchen Accessories:
Our target is to get your purchase to you within 3 days. Our Kitchen Accessories; from Storage to Hinges can usually be delivered between 2 – 5 days on standard delivery. A quick phone call and we can have these products delivered next day however there will be an additional charge for this service. The additional charge for smaller products should be less than £5 and for larger products less than £20. Prices include VAT. The Royal mail or InterLink Express would be used for deliveries given this criteria.
All international deliveries are quoted for at Check-out. If you do not find your country listed in our menu then please email or call us and we will provide you with a full quote in a very short time. No matter where you are in our world, there is always a way!
24/7 Customer Service:
At Kitchens dela Lumina we're dedicated to bringing you excellent customer service, easy and convenient delivery, and an unbeatable shopping experience
Free Unpacking Service:
Our free unpacking service will ensure your home is kept tidy, we'll even dispose of the packaging for you! You're Kept Informed, We'll arrange an available delivery time most convenient for you, and keep you informed every step of the way.
Recycling Your Old Appliance:
At Kitchens dela Lumina we're committed to recycling and helping the environment. For a nominal additional charge on certain products we will take your old appliance away and recycle it for you. Simply disconnect your existing appliance from any water, electric, or gas supply prior to collection and help the environment by letting us do the hard work!
Competitive Delivery Cost:
Our check-out pages are geared to provide you with a quote for delivery and handling charges, if you accept the quote just click the button and the charge will be added to your total. In some cases very large items such as American-style fridge-freezers or range cookers may incur an additional delivery charge; however this will be clearly labelled in your shopping basket prior to checkout.