Kitchens dela Lumina, Customer Service

Customer Services
Shipping & Delivery

All stock products will be despatched in approximately 2-5 working days. At Kitchens dela Lumina we are able to offer a vast range of products and for this reason we cannot stock every product. However, our non-stock products can be dispatched in approximately 2-7 working days. If you require your products in a certain time-frame, please call us on 01296 399 072 or email sales@kitchens-dela-lumina.com and we will give you a more accurate delivery time. Please note that all delivery times quoted are approximate and may be subject to unforeseen circumstances which are outside of our control. However, we will always endeavour to deliver within the times quoted.

Delivery Charges
Kitchens dela Lumina use a variety of carriers for UK, Europe and International deliveries in order to give the best possible price and service to our customers.


Privacy & Security
What we collect

We may collect the following information:
Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Returns & Replacements
We hope you are happy with the products you receive from us, but, if for any reason, you wish to return them, please follow these instructions:
Unsuitable or unwanted goods will be accepted for return within a period of 30 days from receipt of your order:excluding Special Orders



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